As Chief Operating Officer of TOMIA since May 2018, Jeff is responsible for all customer facing operations including professional and managed services, customer success, global support for customers in 65 countries. Additionally, he applies his more than 25 years of success in enterprise software and SaaS businesses to drive TOMIA’s corporate strategy, business planning and go-to-market business processing. Jeff possesses broad areas of expertise include training sales teams, creating customer success platforms, software, sales, operations, P&L, executive coaching, M&A, valuation and integration, and go-to-market. In his prior position as Vice President, Corporate Strategy and CIO at Everbridge, Jeff achieved 33% CAGR over five years with a successful IPO. His achievements include incubating a new service business to $6M in three years and managing global P&Ls as large as $150M at 30% gross margins; building comprehensive SaaS customer success programs resulting in 94% retention; and much more. Jeff holds an MBA in Finance and a BS in Mechanical Engineering. Commissioned as a U.S. Navy line officer trained in the operation and maintenance of nuclear propulsion plants and surface vessel warfare systems.